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Evidence Guide: ICTPMG8142A - Manage a telecommunications workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTPMG8142A - Manage a telecommunications workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Support human resources activities

  1. Assist and advise on recruitment action and induction of new staff
  2. Monitor staff training needs and implement technical training activities for staff
  3. Provide information and advice to relevant personnel
  4. Review and advise on occupational health and safety (OHS) and security in the workplace
Assist and advise on recruitment action and induction of new staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor staff training needs and implement technical training activities for staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and advice to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and advise on occupational health and safety (OHS) and security in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage conflict in the workplace

  1. Assess conflict situation
  2. Determine ways to resolve conflict with conflicting parties
  3. Apply decision-making procedures to the business model for conflict resolution
Assess conflict situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine ways to resolve conflict with conflicting parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply decision-making procedures to the business model for conflict resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply quality management systems and processes in the workplace

  1. Determine essential requirements of a product using a quality management approach
  2. Assess the relationship between customer and owner to identify process to achieve agreement on measurable quality features
  3. Analyse quality investigation for improvement by involving individuals, groups and managers
Determine essential requirements of a product using a quality management approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the relationship between customer and owner to identify process to achieve agreement on measurable quality features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse quality investigation for improvement by involving individuals, groups and managers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor work practices to ensure business objectives will be met

  1. Develop strategies using management characteristics to meet business objectives
  2. Analyse individual management objectives that would be applicable to the workplace
  3. Produce a business model representing the activities of a sound management plan for a telecommunications workplace
Develop strategies using management characteristics to meet business objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse individual management objectives that would be applicable to the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a business model representing the activities of a sound management plan for a telecommunications workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine human factors when managing people and groups

  1. Establish consultation processes between management and staff to resolve grievances
  2. Analyse the interpersonal skills required of managers and team leaders using identified communications channels
  3. Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management
Establish consultation processes between management and staff to resolve grievances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the interpersonal skills required of managers and team leaders using identified communications channels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform work using self-organisation principles

  1. Evaluate methods of improving own productivity and perform a self-appraisal
  2. Evaluate the effectiveness of information processing methods used in the workplace applying time management techniques
  3. Produce a report to communicate information efficiently and effectively in the workplace
Evaluate methods of improving own productivity and perform a self-appraisal

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the effectiveness of information processing methods used in the workplace applying time management techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a report to communicate information efficiently and effectively in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply effective communicationtechniques to business meetings

  1. Research the levels, directions and effectiveness of channels used when communicating in business
  2. Develop a plan for managing business meetings in the workplace
Research the levels, directions and effectiveness of channels used when communicating in business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a plan for managing business meetings in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

determine the human factors which need to be analysed when managing people and groups

conduct business meetings applying effective communication techniques

determine essential requirements of a product applying quality management principles

monitor and implement training for staff

resolve problems and conflicts in a business environment

support human resource management program.

Context of and specific resources for assessment

Assessment must ensure:

a telecommunications workplace

relevant enterprise documentation, including human resources (HR) and quality management policies.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate running a productive business meeting and effective interview techniques

oral or written questioning to assess the required knowledge and skills

review of quality reports prepared by the candidate

evidence of consultations with staff and management.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplaces and job role is recommended, for example:

ICTPMG8143A Manage a telecommunications project.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

analytical skills to evaluate information

communication skills to:

work effectively in a group

conduct oral presentations to a group

conflict management skills to deal with grievances, disputes or disagreements

information technology skills for word processing and desktop research

initiative and enterprise skills to identify improvements to quality

literacy skills to prepare reports

planning and organisational skills to plan, prioritise and organise own work

problem solving skills to resolve issues in the workplace

research skills to gather data and information

Required knowledge

equity and diversity principles

management procedures and policies

OHS requirements

organisational policy and procedures

overview knowledge of behaviour theories:

Herzberg's two factor

McClelland's acquired needs

Vroom's expectancy

personal safety issues

public sector legislation, codes of practice and other formal agreements that directly impact on business operations

technical knowledge of telecommunications networks

workplace and industry environment

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant personnel may include:

colleagues

employee groups

managers

OHS committees and other people with specialist responsibilities

employees

specialist resource managers

supervisors

unions.

Decision-making procedures may include:

objectivity

qualitative

quantitative

subjectivity.

Customer and owner may include:

customer:

external

internal

owner:

management

shareholders.

Management characteristics may include:

authority

coaching

consultation

control

delegation

duties

management hierarchy

mentoring

ownership

partnership

responsibility

skilling and training.

Communications channels may include:

industrial relations

internal

pro-active

public relations

retro-active.

Information processing may include:

classification

flagging

follow-up

procedures

storage.

Channels may refer to:

oral

non-verbal

written:

agendas

minutes

memos

letters and faxes

visual

electronic:

email

web notifications

social networking.